Refund Policy

Return & Refund Policy

Thank you for shopping with us. We want every order to arrive exactly as expected.
To ensure fair handling of all cases and to comply with our fulfilment partner’s requirements, our return and refund policy is outlined clearly below.

By placing an order on our website, you agree to the terms stated here.

1. Evidence Requirements (Mandatory for All Claims)

To initiate any return, refund, or replacement request, customers must provide:

Required Proof

  • A full, continuous unboxing video showing the parcel from sealed condition to complete opening.
  • Clear, close-up photos and videos of any damage, defect, or incorrect item.
  • Photos of the outer package, shipping label, and product SKU label.
  • Proof must be submitted within 7 days of delivery.

Requests WITHOUT an unboxing video or within the 7-day window are not eligible.

This requirement is necessary to validate product condition at arrival and is also required by our fulfilment partner.

2. Eligibility for Returns/Refunds

We accept returns/refunds under the following conditions:

A. Damaged, Defective, or Incorrect Items

If a product arrives damaged, defective, or incorrect (color/model/variant mismatch):

  • Evidence must be submitted within 7 days of delivery.
  • We will verify the documentation.
  • If approved, we will provide:
    • A replacement shipment at no cost, or
    • A full or partial refund (based on degree of damage).

Damage caused after opening or due to customer handling is not eligible.

B. Missing or Lost Shipments

A full refund or reship may be issued if:

  • Tracking shows no updates for 30+ days, OR
  • Carrier confirms the package is lost, OR
  • Tracking number provided by carrier was invalid and no update was ever generated.

C. Change-of-Mind Returns

If the item is not defective and you simply no longer want it:

  • The customer must submit the request within 7 days of delivery.
  • The customer is responsible for all return shipping costs.
  • Item must be unused, unopened, and in original condition.
  • Once returned and inspected at our facility, a refund will be issued.

Return addresses vary depending on product and warehouse.
The correct return address will be provided when the case is initiated.

3. Non-Returnable / Non-Refundable Scenarios

The following cases are not eligible for refunds or returns:

  • No unboxing video provided
  • Evidence submitted after the 7-day window
  • Items showing signs of use, wear, or tampering
  • Damage caused by customer mishandling
  • Customer changed their mind after opening or using the item
  • Minor cosmetic damage to packaging (dents, creases)
  • Item claimed “looks used” without unboxing proof
  • “Not as expected” subjective claims without evidence
  • Items returned without authorization
  • Sale items, clearance items, or personalized/custom items
  • Orders placed with incorrect shipping address provided by the customer
  • Packages that are unclaimed, refused, or returned to sender

4. Incorrect Address or Delivery Failure

If the customer provides an incorrect or incomplete address:

  • The order may be delivered incorrectly or returned undelivered.
  • In these cases, no refund or reshipment can be issued.
  • Customers must provide accurate delivery details at checkout.

5. Return Shipping Costs

Return shipping costs are the customer’s responsibility except when:

  • The item was confirmed defective upon arrival,
  • The item received was incorrect, or
  • The product was verified damaged during unboxing.

We do not refund shipping fees on the original order unless the product was defective or incorrect at arrival.

6. Processing Timeline

Once evidence is verified:

  • Refunds (if approved) are processed within 5-10 business days.
  • Replacements (if approved) are shipped within 3-7 business days.
  • Returned items (change-of-mind cases) are processed within 7-14 business days after the warehouse receives the item.

Refunds are issued to the original method of payment.

7. Global Compliance Notice

This policy is designed to comply with:

  • U.S. Federal Trade Commission (FTC) e-commerce rules
  • EU Consumer Rights Directive (with lawful exceptions for hygiene/opened goods)
  • UK Distance Selling Regulations
  • International carrier regulations
  • Tradelle’s fulfilment policies and evidence requirements

Our policy may be stricter than local regulations because our products are shipped internationally and processed across multiple warehouses.
By placing an order, you consent to these terms.

8. How to Start a Return Request

To initiate any request, please contact us at:

thecontractorsphere@gmail.com

Include:

  1. Order number
  2. Full unboxing video (mandatory)
  3. Photos/videos of the issue
  4. Shipping label photo
  5. Description of the problem

Our team will review and respond within 24–48 hours.

9. Fraud Prevention

We actively monitor and report fraudulent claims.
False damage claims, manipulated photos/videos, or misuse of chargebacks will result in:

  • Order investigation
  • Denial of refund
  • Permanent ban from future purchases
  • Possible reporting to payment processors for abuse

This protects genuine customers and ensures fair handling.

Final Note

Our goal is always to handle every situation fairly.
By clearly documenting issues and following the steps above, we can resolve cases quickly and accurately.

Thank you for understanding and supporting a transparent return process.